Manage my subscription
Your subscription lives in your Marlene's account. Sign in with your email (no password needed) and you can:
- Change your shipping address
- Update your payment method
- Skip your next delivery
- Pause or resume your subscription
- Cancel anytime
Opens your secure Marlene's account. You'll get a 6-digit code by email to sign in.
Updates where all your FUTURE subscription deliveries go. Make the change before your next billing date and your next box ships to the new address.
It does NOT change orders that have already been placed. Those ship to the address they were placed with.
Need to change the address on an order that's already placed? Email help@marlenespetshop.com with your order number as soon as possible and we'll do our best to catch it.
How to change your subscription address
- Tap Manage my subscription and sign in with your email.
- Open Subscriptions and tap View details on your subscription.
- Tap the pencil next to Shipping address, edit it, then Save.
- Use the Subscriptions page, not Profile. Addresses saved under Profile don't change where your subscription ships.
Questions about your subscription? We're happy to help: help@marlenespetshop.com